Refund policy

Return Window

All products may be returned within 14 days of delivery for a full refund.

Return Conditions

All returns must be in brand new, resalable condition:

  • Unopened original packaging (except for delivery inspection)
  • All tags, labels, and accessories included
  • No signs of use or handling beyond initial inspection
  • Free from damage, stains, or alterations

You may open the package to inspect for shipping damage only. Products that have been used, tested, or removed from packaging cannot be accepted for return.

Items showing wear, damage, or missing components may not be accepted.

Non-Returnable Items

⚠️ Food & Perishable Goods

All food and perishable items are final sale and are not eligible for returns or refunds. This includes:

  • Fresh, frozen, or refrigerated items
  • Packaged foods and beverages
  • Tea and coffee
  • Any consumable goods

If a food item arrives damaged, defective, or incorrect, contact us within 48 hours with photos.

Final Sale Items

Items marked Final Sale or discounted items are not eligible for returns or refunds.

Return Process

  1. Contact us at kitchen@finepickcurator.com within 14 days of delivery
  2. Provide your order number and reason for return
  3. We will provide return shipping instructions
  4. Ship the item back in its original condition
  5. Refund will be processed within 7-10 business days after we receive the return

Unauthorized Returns

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within 7 days of delivery with photos at kitchen@finepickcurator.com. We will arrange a replacement or refund depending on availability.

Lost or Stolen Packages

If a package is marked "Delivered" by the carrier but cannot be located, the matter is considered outside of our control. Once a delivery scan is confirmed, ownership and responsibility transfer to the customer.

We do not issue refunds or replacements for orders confirmed as delivered, including potential theft or non-receipt claims.

As a courtesy, we may assist in filing a claim with the carrier, but outcomes are not guaranteed. Lost-package claims may require verification, and repeated claims may not be eligible for future replacements.